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What your age range?

How do you describe your gender?

Which category best describes you?

Patient MBC ID:

The Service Facility that I participated in is:

What Hanley Center program did you participate in?

For the following questions, please rank how strongly you agree or disagree with the statement.

My pre-admission phone contact was handled in a professional manner that helped me schedule my admission.

Upon arrival, the Admissions staff were welcoming in their interactions with myself and my loved ones.

The facility was clean and suitable for my needs.

Housekeeping staff were courteous and helpful.

I was satisfied with the food choices and dining service I received.

Nursing team members showed care and compassion while treating my needs.

My counselor treated me in a respectful manner.

My counselor helped me to make progress in treatment.

The Recovery Advocates (RA) were helpful and supportive of me.

The Behavioral Health Tech (BHTs) were helpful and supportive of me.

Recreation team members helped me to understand the role of health and exercise in my recovery process.

Center for Brain Recovery (CBR) team members helped me to understand the role of health and exercise in my recovery process.

Case Management team members helped me arrange my aftercare plan.

Alumni Care team members provided me with information about alumni services.

Case Management team members helped me arrange my aftercare plan.

Case Management team members provided me with information about alumni services.

I had input into my treatment goals and objectives.

Hanley taught me how to utilize the 12 steps in my recovery.

Hanley helped me deal with my addiction problems.

Hanley helped me deal with my mental health problems.

I understand why it is important for me to follow through with my continuing care arrangements.

Overall, I was satisfied with the quality of care and services that I have received.

I would recommend Hanley Foundation to a friend or a family member.

What did you find most helpful to you about your treatment? Please be specific.

What did you find least helpful to you about your treatment? Please be specific.

Which staff member was the most impactful for you and why?

What would you change, add, or delete about your substance abuse treatment?

What would you change, add, or delete about your mental health treatment?

If you answered any of the multiple choice questions with a response of Disagree, or Strongly Disagree, please share the reason for that response with us.

May we share your comments anonymously on social media and other marketing platforms?

Hanley Patient Experience Survey