Yes. Hanley Center is a nonprofit treatment provider, and we offer Lifesaver Scholarship funds on a limited basis to those who qualify to help offset the cost of addiction treatment. For more information, call (561) 841-1033 to speak with one of our admissions specialists.

The facility has up to 30 days to process the request once all required documentation is received. Processing times vary, but most requests are completed within 7–15 business days after all required documentation is received. Complex requests or archived records may take longer.

Medical records will be provided at no charge if they are sent via secure email or fax. If you request them to be mailed, there will be a charge of $1.00 per page for the first 25 pages, and $0.25 per page thereafter.

In many cases, yes. Records can often be sent via:

• Secure email
• Fax
• Mail – records sent by mail are subject to a fee of $1.00 per page for the first 25 pages, and $0.25 per page thereafter.

Yes, if you clearly designate that person or organization on your authorization form. You must complete the release of information (ROI) that we will provide you.

If required information or signatures are missing, the request will be delayed. You may be contacted to provide additional details before processing can continue.

Records may be released to:

• The executor or administrator of the estate
• A legally authorized representative

Documentation (such as proof of authority) will be required.

In most cases, you have the right to access your medical records. However, under state law, there are limited circumstances in which certain information, such as detailed therapy notes or clinical notes, may not be released.

This can happen if a licensed healthcare professional determines that reviewing the information could be harmful to your emotional or mental well-being or pose a risk to your or another person’s safety.

This decision is not made lightly. It is based on professional judgment and is intended to protect you and others from potential harm.

If part of your record cannot be released:

• You may still receive other portions of your medical record.
• You may request that the information be sent to another licensed healthcare provider, who can review it with you in a safe and supportive way.
• You may ask questions about the decision and your options.

Yes. If you have concerns:

• You can speak with the facility’s medical records or clinical team.
• You may request a review of the decision, depending on the circumstances.

How we approach your care:

We understand that your records are personal and important. Any access limitations are carefully implemented, with your safety and well-being as the top priority, while still respecting your rights.

If you have questions or need assistance completing your request, please contact the facility’s Medical Records Department using the contact information provided on this page. You can also reach out to them directly at [email protected]